Benefits of online prescriptions for your practice

Many practices have found the following benefits of online prescribing:

  • No need for the patient to visit the practice to request repeat medication
  • Time saving in the processing of the medication requests
  • Patient safety, eliminates potential transcribing errors
  • Reduction in the quantity of drugs being held in stock, reducing outlay for pharmacies

Setting up online prescriptions in your clinical system

The RCGP has produced a guide to getting started with online appointments and prescriptions. More information about online services can be found in the Patient Online Toolkit.

Guidance on the clinical system is provided by the system suppliers.

Getting patients signed up

To maximise the benefits of online services, practices should encourage patients to register using an app or website that uses the NHS login.

COVID-19 medical help for patients at home

Practices can provide advice about medical help at home during the COVID-19 pandemic and by sharing NHS.UK guidance ‘Health at home’, via their website or by email and text to patients.


External Resources

Date Published Article Format Author(s)
NHS England & NHS Improvement A better way to manage repeat prescriptions Case study General Practice
06 April 2020 EMIS A patient has requested medication online but you are unable to see the medication task Article EMIS
August 2017 NHS England Time saving calculator Spreadsheet Patient Online
November 2018 RCGP Getting started with online repeat prescriptions PDF RCGP
November 2018 RCGP Patient Online Toolkit Toolkit RCGP
March 2016 NHS England Promoting online services to patients: Lighthouse Medical Centre Video Patient Online
July 2017 NHS England Benefits of online services for patients and practices Video Healthy London Partnership
15 April 2020 NHS.UK Getting medical help from home - advice to patients Patient guidance webpage NHS.UK
October 2019 NHS.UK Accessing online services for patients Patient guidance webpage NHS.UK
04 July 2019 NHS.UK NHS Login Patient guidance webpage NHS.UK
16 April 2020 NHS.UK Health at home Patient guidance webpage Health at Home