When can we use remote vouching to verify a patient’s identity?
During the COVID-19 outbreak practices may use this option to cover:
- summary record access
- test results
- changing a nominated pharmacy
- appointments (until total triage is adopted and appointments switched off)
- telephone and video consultations
Remote vouching should not be used for giving a patient access to their detailed coded or full record.
Asking the right questions
When verifying a patient's identity it is essential that you do not inadvertently disclose information in the record, for example;
- Do not ask ‘Please can you confirm when you were referred to the Improving Access to Psychological Therapies service?’
- Instead, ask ‘Please can you confirm when you last attended the practice and for what reason?’
- When did you last see a doctor/nurse at this practice?
- Do you take any prescribed medicines? Can you tell me what they are?
- Have you had an operation in hospital? Can you remember when and what it was for?