NHSX Guidance

NHSX has produced a short guide to using telephone triage.

RCGP Guidance

The RCGP has produced ‘Top 10 tips for COVID-19 telephone consultations’ under the following headings:

  1. Pre-planning
  2. Beginning the conversation
  3. Information needed
  4. Decide if telephone management is appropriate
  5. Safety netting
  6. Face-to-face consultations


External Resources

Date Published Article Format Author(s)
March 2020 NHSX Telephone triage PDF document NHSX
19 March 2020 RCGP Top 10 tips for COVID-19 telephone consultations Online article Simon Stockley and Roger Neighbour
12 March 2020 eGPLearning Quick telephone consultation tips for primary care Online article Dr H Gandhi

Page last reviewed: 6 April 2020
Next review due: 6 July 2020
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