Digital First Primary Care

The Digital First Primary Care team at NHS England has developed an extensive range of resources to support the purchase, implementation and use of online consultations and the ‘total triage first’ approach as recommended to GP practices during the COVID-19 response.

A full range of resources and access to webinars is available on the Digital Primary Care FutureNHS platform.

You can also access a guide to online consultations without having a FutureNHS account.


Related Content

External Resources

Date Published Article Format Author(s)
Regularly updated NHS England Digital Primary Care - Online Consultations FutureNHS website Digital First Primary Care, NHS England
14 January 2020 NHS England Using online consultations in primary care: implementation toolkit PDF download Digital First Primary Care, NHS England
Regularly updated NHSD Approved video consultation systems Website NHSD
March 2020 NHS England & NHS Improvement How to establish a remote total triage model in general practice using online consultations PDF document Dr Minal Bakhai and Prof Trish Greenhalgh
April 2020 Oxford University Video consultations - a guide for practice PDF document Clare Morrison, Prof Gerald Koh Choon Huat
March 2020 NHSX Remote working in primary care PDF document NHSX
May 2020 AHSN Total triage - five benefits of online & video consultations for patients and GPs Blog Guy Boersma
June 2019 Redmoor Health Dr Ford's story - impact of video consultations Video Redmoor Health
April 2020 Faculty of Clinical Informatics The potential of virtual clinics during the COVID-19 pandemic Webinar Faculty of Clinical Informatics
January 2020 Redmoor Health Benefits of using video consultations Video Redmoor Health
November 2019 Redmoor Health Dr Colvin using video consultation Video Redmoor Health
October 2019 Redmoor Health Using technology to support end of life care Video Redmoor Health
May 2018 Redmoor Health Using Skype with care homes Video Redmoor Health
May 2020 e-Learning for Healthcare Handbook for remote consultations Online handbook Dr Adam David Abbs
May 2020 BMJ Guidance on the introduction and use of video consultations during COVID-19: important lessons from qualitative research PDF Wherton, Shaw, Papoutsi, Seuren and Greenhalgh
March 2020 e-Learning for Healthcare Remote total triage in general practice eLearning course Health Education England
Jan 2020 eConsult Health Ltd Title Clinical training - Reviewing online consultations – best practice Clinical training - reviewing online consultations - best practice YouTube video eConsult Health Ltd
May 2020 NHS England and NHS Improvement Principles of safe video consultation in general practice PDF document RCGP, NHS England and NHS Improvement
May 2020 NHSX Use of online and video consultations during the pandemic - best care for patients Blog Dr Minal Bakhai
June 2020 NHSD Launching online consultations in the NHS app during COVID-19 Blog Tracy Higgs

Page last reviewed: 12 February 2017
Next review due: 1 February 2020
Provide Feedback