NHS England & NHS Improvement toolkits

Online consultations

The NHS England toolkit ‘Using online consultations in primary care’ comprises a series resources as well as the main toolkit, for example:

  • summary implementation toolkit for practices
  • online consultations summary checklist
  • online consultations evaluation form
  • online consultations research: summary of findings

NHS app

The NHS app toolkit for practices includes help with:

  • checking your GP system settings
  • clinical safety
  • benefits
  • telling and helping patients

RCGP toolkits

The Patient Online toolkit is published by the RCGP, in collaboration with NHS England. It covers setting up online services, registering patients, record access and clinical care. The toolkit comprises of guidance, checklists and downloadable resources.

Public Health England resources

Public Health England has a campaigns hub to promote COVID-19 messages which could be shared with patients via your website, text messages or emails.

A Health at Home toolkit has also been made available by Public Health England. It provides a range of downloadable resources for practices to support patients in using online GP services and managing their health at home.


External Resources

Date Published Article Format Author(s)
January 2020 NHS.UK Online consultations toolkit Guidance NHS.UK
March 2020 NHS England NHS app toolkit Guidance NHSX
November 2018 RCGP Patient Online Toolkit RCGP and NHS England
April 2020 Public Health England Coronavirus campaigns hub Information for patients Public Health England
June 2020 Public Health England Health at Home toolkit Zip file Public Health England

Page last reviewed: 4 May 2020
Next review due: 4 August 2020
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